Schiphol chaos: Airport limits outgoing passengers

Amsterdam’s Schiphol Airport will restrict passenger numbers in September and October after struggling to recruit security staff.

The decision – which comes just days after the resignation of Schiphol CEO Dick Benschop – follows a summer of travel chaos and flight cancellations at the airport. 

Schiphol will reduce the maximum number of departing passengers by around 9,250 passengers, or 18 per cent, per day. 

The new daily cap will be 54,500 passengers per day in September and 57,000 per day in October.

“This decision first and foremost is bad news for passengers and for airlines,” admitted Royal Schiphol Group COO, Hanne Buis.

“Nevertheless, the decision taken is necessary with the safety of passengers and employees in mind.”

Why is Schiphol Airport restricting flights?

The new restrictions are being imposed to cope with a security guard shortage. 

During July and August, employees received an extra of €5.25 allowance per hour. Now that the bonus period is over, staff are quitting in droves, claims union Joost van Doesburg, a representative for the Netherlands Trade Union confederation.

“Many staff came especially for this allowance,” he said last week, as the airport struggled with mammoth queues.

“The summer allowance has thus helped to cope with the summer problems but has not helped make the problems at Schiphol disappear in a sustainable way.”

This latest exodus compounds existing staffing problems. Airlines and airports slashed jobs during the COVID-19 pandemic, making it difficult to quickly ramp back up to serve the new burst of travellers. 

Will my flight from Schiphol be cancelled?

The restriction on passenger numbers will force some airlines to cancel flights.

Dutch national carrier airline KLM described the decision as “disappointing.”

“The measures will have far-reaching consequences for our passengers, colleagues and the national and international reputation of Schiphol and therefore KLM .”

Airlines will communicate with passengers individually.

Previously, Schiphol has invited passengers with cancelled or missed flights to apply for compensation.

Usually, airlines, not airports, are responsible for compensation. However, the Dutch airport introduced the policy earlier this year after passengers faced mammoth delays.

Schiphol said that the impact of the cap would be clear within two weeks.

How bad have queues been at Schiphol?

Amsterdam’s Schiphol Airport was once again hit by long queues last week, with more than 80 flights cancelled on Monday.

Lines stretched hundreds of metres outside the terminal doors, as the beleaguered airport asked multiple airlines to cancel flights.

In addition to the cancellations – intended to ease stress on the terminal – around 650 flights were delayed.

Schiphol Airport blamed the chaos on a lack of security staff in the airport. 

Schiphol attributed the long queues to security staffing issues.

“Staffing levels at security today are lower than what Schiphol had requested of the security companies,” an airport spokesperson said.

“As a result, there is a shortage of security personnel and the number of waiting travellers is increasing, especially in Departures 3.”

“Unfortunately there is a chance that travellers will miss their flight due to long waiting times,” they added.

The airport apologised for the situation and the “disappointment” it would cause.

It was cold comfort to thousands of frustrated travellers, many of whom took to social media to vent their anger at the long delays.

“Huge shout out to Schiphol for the 4 and a half hour wait in these queues, only to find out our flight has been cancelled due to the chaos,” wrote one user.

“Schiphol chaos is the worst I’ve seen in more than 40 years flying,” claimed another.

Others described waiting on the tarmac for up to five hours to allow stranded passengers time to board.

“Dozens of missed connections on the other end. Disgrace is the right word,” one woman said.

Many airlines urge their passengers not to arrive more than four hours before their flights, to avoid putting undue pressure on the airport.

However, some passengers who followed this advice described missing their flights – and advised others to arrive at least five hours before scheduled take-off.

In a statement released last week, airport CEO Dick Benschop said he hoped his resignation would give the airport a “new start.”

“I’ve done my very best, but we’re not there yet. I do hope it gets better soon,” he wrote.

“I do not want attention on me to become an obstacle for Schiphol.”

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